FAQ

OptifAI is a cloud-based industry pioneering technology that will add significant value to your scheduling software proposition.

Our innovative artificially intelligent algorithms not only automate the scheduling process but create more efficient schedules, instantly, increasing your customers’ performance and profitability.

OptifAI focuses on what matters to your customers and facilitates their business needs. Whether that’s delivering quality or consistent service, or reducing operational costs and maximising profits, or a balanced approach, we create solutions to meet their business objectives.

OptifAI matches field-based workers to client-centric timeframes, skills and equipment requirements,  enabling your customers to determine and deliver the highest standard of field services to their clients anywhere in the world.

More information about OptifAI can be found here.

The OptifAI end-user product is easy to use and saves hours of manual labour creating and maintaining schedules to meet your customers’ clients’ requirements.

OptifAI requires certain details about client visits and workers to enable it to optimise to its full potential but once it has this information it is able to run scheduling solutions within seconds.

OptifAI can also be re-run quickly if a client cancels or adds an appointment as of tomorrow, or in the future, or if a client temporarily increases or decreases their requirements, puts their services on hold or cancels their contract.

More information about OptifAI can be found here.

OptifAI is available to use 24 hours a day, seven days a week, 365 days a year. NDGAI shall use its reasonable commercial endeavours to provide more than 99.9% availability of the OptifAI software, excluding notified planned downtimes and emergency maintenance.

OptifAI has benefits for both our partners and its end-users.

Partner benefits include:

• Add value to your scheduling software proposition, meaning that you will win more new business and grow your recurring revenue
• Create sticky customers, meaning they are more likely to renew contracts with you which will, in turn, reduce your churn rate and safeguard your existing recurring revenue
• Modern state-of-the-art artificial intelligence technology
• Plug and play integration – easily configure the AI engine into your systems
• White-labeled SaaS – OptifAI can be branded to your corporate identity
• Cloud-based architecture – All OptifAI services are online-only, there is no need for purchasing infrastructure

End-user benefits:

• The solution is tailored to your customer’s business objectives and values
• Improves performance and profitability while helping provide a better quality of service
• Maximises bottom line
• Consistent and unbiased decisions are based on business objectives 
• Doesn’t have a bad day, go on holiday or call in sick
• Can work around existing visits you do not want to be changed
• Easy comparable solutions – OptifAI allows users to check and compare different scenarios while forecasting profits, continuity of service, travel and other metrics
• Ensure compliance with the European Working Time Directive, Working Time Regulations, corporate policies and more
• Avoid penalties for noncompliance
• Ensure compliance with clients’ booking constraints to prevent damage to business reputation from compliance failings
• Saves hours of manual scheduling
• Fast emergency adjustments 
• More efficient coverage
• Flexible scheduling for different geographic areas
• Minimise travel time
• Flexible schedule management – Users can partially adopt a proposed solution
• The human coordinator is always in control – Our AI enhances human workers scheduling abilities, it does not necessarily replace them

We know OptifAI is a profitable investment for our partners and their end-users, but don’t just take our word for it. Check out what our partners and their customers had to say about the product.

While this is true OptifAI will generate the perfect schedule for you meaning that these can be provided to your admin team freeing up your schedulers time to concentrate on more important tasks.

That’s great to hear as OptifAI works with all scheduling systems. The great thing about OptifAI is you don’t need to change your scheduling system to achieve optimal schedules in minutes and increase your business efficiency. OptifAI compliments your scheduling system adding significant value to the technology you have already invested in.

Oor world-class artificially intelligent algorithms match field-based workers to client-centric timeframes, skills, qualifications and equipment requirements, enabling you to determine and deliver the highest standard of field-based services to your clients.

Schedule solutions can be rerun at the touch of a button to adapt to change. OptifAI can rerun a solution if a client cancels or adds an appointment, tomorrow, or in the future, or if a client temporarily increases or decreases their requirements, puts their services on hold or cancels their contract.

I completely understand there are a lot of companies who operate in the same manner. Previously, this has been the only way to schedule. To manually assign over 12,000 calls every week an army of schedulers would be needed without the use of templates.  Templates have been the only sensible way to schedule  – Until OptifAI changed the game! Using templates is a risky affair as almost as soon as the templates are created they can become outdated as situations arise and change. Using OptifAI will ensure that you always have the most optimal schedules- the perfect schedules!

OptifAI allows you to create your very own bespoke template to ensure that OptifAI schedules in a way that adheres to your business criteria. This can include a heavy focus on continuity, costs, worker satisfaction or an even mix across the board. Why not put OptifAI to the test using our 30 day free trial?