FAQ
OptifAI is a cloud-based industry pioneering technology that will add significant value to your scheduling software proposition.
Our innovative artificially intelligent algorithms not only automate the scheduling process but create more efficient schedules, instantly, increasing your customers’ performance and profitability.
OptifAI focuses on what matters to your customers and facilitates their business needs. Whether that’s delivering quality or consistent service, or reducing operational costs and maximising profits, or a balanced approach, we create solutions to meet their business objectives.
OptifAI matches field-based workers to client-centric timeframes, skills and equipment requirements, enabling your customers to determine and deliver the highest standard of field services to their clients anywhere in the world.
More information about OptifAI can be found here.
The OptifAI end-user product is easy to use and saves hours of manual labour creating and maintaining schedules to meet your customers’ clients’ requirements.
OptifAI requires certain details about client visits and workers to enable it to optimise to its full potential but once it has this information it is able to run scheduling solutions within seconds.
OptifAI can also be re-run quickly if a client cancels or adds an appointment as of tomorrow, or in the future, or if a client temporarily increases or decreases their requirements, puts their services on hold or cancels their contract.
More information about OptifAI can be found here.
OptifAI is available to use 24 hours a day, seven days a week, 365 days a year. NDGAI shall use its reasonable commercial endeavours to provide more than 99.9% availability of the OptifAI software, excluding notified planned downtimes and emergency maintenance.
OptifAI has benefits for both our partners and its end-users.
We know OptifAI is a profitable investment for our partners and their end-users, but don’t just take our word for it. Check out what our partners and their customers had to say about the product.
There is a one-off implementation fee which includes the software licence, online training and developer support and an ongoing usage fee charged on a per visit basis.
Pricing packages vary depending on minimum usage and fixed-term contract periods. Please contact us for more details.
The implementation fee is an upfront fee that will be invoiced to you upon your decision to buy.
Thereafter each month your organisation will receive an invoice with a breakdown for all of your individual customers’ usage so that you can invoice them quickly, easily and accurately.
You increase your revenue streams through:
This is dependent on your business module, for example it is up to your business if you charge, and how much you charge your customers for implementation, maintenance, support and training.
There is an ongoing RRP usage fee charged on a per-visit basis. Pricing packages vary depending on minimum usages and fixed-term contract periods. Please contact us for the latest pricing matrix.
This is dependent on your customer’s business size, their number of clients, their number of workers and how they are employed, but customers have seen significant savings in reduced scheduler/coordination staff wages alone, let alone the savings made in providing more cost-efficient services.
More details about end-user’s cost savings can be found in our success stories.
Many factors affect the implementation timeline, however, it is anticipated that most partners will be up and running and ready to sell OptifAI within three months of the decision to buy. You can view our partner journey here.
Your team will be supplied with implementation training and a step-by-step guide to implementation to assist them in getting OptifAI up and running.
Your developers will ideally have experience of working with web-services, data transformation and integrating third-party interfaces, to be able to understand the implementation process.
You will need a software developer to implement OptifAI into your software, but do not worry, our team of experts are here to help and guide you and your software development team through the whole process.
We highly recommend anyone working with OptifAI has experience with web-services, data transformation and integrating third-party interfaces.
We offer supporting documentation and code samples, which will be expressed and communicated in C# .NET Core 3.1 At this time we’re not able to provide extensive support for other programming languages or systems.
If you are implementing our user interface source code, we recommend a background in both web-services and client-side JavaScript.
We are committed to providing a first-class service and are so confident in our product that we guarantee a 99.9% uptime, but sometimes things can go wrong and if that happens your first line support team can contact us for second-line support.