The Challenge

Emma wanted to streamline her scheduling process  and make it more efficient while improving the  company’s continuity of care.  Emma also wants to ensure that as the business grows  and new coordinator staff are taken on, they all plan and  manage schedules efficiently and consistently. 

The Solution

In October 2019 Rest Assured Homecare added OptifAI® to their scheduling software. The innovative artificially intelligent algorithms matched carers to service user visits, at the times the visits needed to happen with the people who could fulfil the visits’ requirements. Most importantly, OptifAI® did this with the same people, minimising the number of different carers assigned to service users, resulting in Rest Assured Homecare providing exceptional continuity of care, earning them a fantastic reputation as a good quality home care provider in the community. OptifiAI did this while maximising Rest Assured  Homecare’s staff utilisation, reducing operational costs  and increasing profit margins.

The Results

“OptifAI® has reduced the time I spend creating schedules by half, from two-days a week, to one, freeing up my  time to work on my business, rather than in it. This has  empowered me to to expand my start-up home care  business at a much faster rate". 

“As my business grows I am taking on more staff. I can  preset the scheduling parameters in OptifAI® giving me  confidence my new care coordinators are able to produce  schedules efficiently, consistently, and most importantly,  the way I want them done". 

“In my first year, OptifiAI has saved me £4.5k a year in care  coordinator wages. Their time is now better utilised by  reviewing care plans and creating plans for new services,  delivering a better return on investment on their wages". 

“Not only has OptifAI® streamlined my scheduling  process, saving time in the office, but it has made my  schedules more efficient, resulting in me freeing up carer  time too. This has enabled me to take on more business,  without the expense of additional staff". 

“OptifAI® has equipped us to offer greater continuity of  care. This is important to my business, as it encourages  personal relationships between carers and service users.  This has helped us develop an excellent reputation as a  leading home care provider in our area, and we benefit  from this good reputation from a business perspective". 

“Not only has OptifAI® permitted me to utilise my care  staff better, reduced my operational costs and increased  my profit margins, but it has also contributed to enhanced  employee benefits and an improved work-life balance  for my staff".

“My carer team are paid for the time they spend giving  care. OptifAI®utilises their time better by reducing  downtime and travel time between service user visits,  which is a much better use of their time and means they  are paid for more of their working day. Morale is certainly  up since we implemented OptifAI® and we have a  reputation as a great place to work".